Dell E197FP Flat Panel Monitor
Monitor Specific Troubleshooting
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CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions. |
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. |
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If your monitor screen remains blank after you use the
previous procedure, check your video controller and computer system; your
monitor is functioning properly.
For OSD-related issues, see OSD Warning Messages
The following table contains general information about common monitor problems you might encounter.
COMMON SYMPTOMS |
WHAT YOU EXPERIENCE |
POSSIBLE SOLUTIONS |
No Video/ Power LED off | No picture, monitor is dead |
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No Video/ Power LED on | No picture or no brightness |
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Poor Focus | Picture is fuzzy, blurry or ghosting |
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Shaky/Jittery Video | Wavy picture or fine movement |
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Missing Pixels | LCD screen has spots |
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Stuck-on Pixels | LCD screen has bright spots |
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Brightness Problems | Picture too dim or too bright |
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Geometric Distortion | Screen not centered correctly |
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Horizontal/Vertical Lines | Screen has one or more lines |
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Sync Problems | Screen is scrambled or appears torn |
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LCD Scratched | Screen has scratches or smudges |
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Safety Related Issues | Visible signs of smoke or sparks |
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Intermittent Problems | Monitor malfunctions on & off |
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Missing Color | Picture missing color |
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Wrong Color | Picture color not good |
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Image retention from a static
image left on the monitor for a long period of time |
Faint shadow from the static image displayed appears on the screen |
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SPECIFIC SYMPTOMS | WHAT YOU EXPERIENCE | POSSIBLE SOLUTIONS |
Screen image is too small | Image is centered on screen, but does not fill entire viewing area |
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Cannot adjust the monitor with the buttons on the front panel | OSD does not appear on the screen |
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The monitor will not go into power saving mode. | No picture, the LED light is green. When press "+", "-" or "Menu" key, the message " No input signal " will appear. |
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No Input Signal when user controls pressed | No picture, the LED light is green. When press "+", "-" or "Menu" key, the message " No input signal " will appear. |
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